IELTS General Writing Task 1 Practice 3

The IELTS General Writing Task 1 requires you to write a letter of at least 150 words in response to a given prompt. The duration for completing this task is 20 minutes.


You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint.

Write a letter to the taxi company. In your letter

  • say why you are writing and how you feel
  • explain what happened
  • tell them what you would like them to do.

Model Answer:

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I have received from your taxi company both during my ride and in dealing with my subsequent complaint.

Last Thursday (3rd of March), I took one of your taxis to go to an important business meeting in the city. Although the driver said he knew the address I wanted to go to, he took me to the wrong address. This made me late for my appointment. When I complained about his mistake, he became angry and shouted at me. I refused to pay the fare and he then started to threaten me. I took down his information and left the taxi while he was shouting, and I immediately wrote a letter of complaint to your company. However, I I have not received any response so far. As a representative of your company, he should behave in a courteous manner; particularly because it was the driver who had made the mistake.

I would like to recommend that you train your staff to behave in a polite manner with customers. I also expect your company to respond in this matter and take necessary steps so that such incidents does not occur in future.

Yours sincerely,

Based on your understanding of the above task come up with your own answer and share it in the comment.

All Comments

  • Dear Sir/Madam,

    I am writing this letter to report the rude behavior of the tax driver associated with Casino taxi service and poor customer service by the local representatives.

    On Feb 03rd I booked taxi from Monastery Lane to my apartment at Rubie Street and I was taking my kid along with me. As soon as I paid the charges, the Driver was rushing my kid to get out of the cab so quick and he even dragged my child vigorously without my consent. When I asked him about hurting my child, he didn’t bother to respond to me and left the place.
    I also wrote a complaint letter to the local area Casino Manager and I haven’t received any response so far. I have been using casino for years now with Prime membership and I am very much disappointed with the customer service as well.

    I strongly recommend you to train the drivers with soft skill behaviour and review the feedbacks from customers on a weekly basis to retain the fame of your organization.

    Yours faithfully,
    Jenny Fernandes.

    Madhu January 31, 2023 6:25 AM Reply

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